General Shipping Information
I usually ship orders within 1-2 business days of receipt of your order. If your purchase needs to be expedited, please let me know. I personally wrap each piece generously in bubble wrap and surround it by foam peanuts or newsprint to ensure that your pottery arrives safely with a well-cushioned ride. Orders are sent via USPS Priority Mail. We limit orders to 1-2 items at a time due to the unpredictable cost of shipping multiple products of different sizes.
How soon will I receive my order?
I ship at least twice a week, Monday-Friday via USPS Priority Mail. You should receive your order in about 2-3 days from the time they are mailed.
Will I be provided with a tracking number once my order is shipped?
The tracking number will be sent via e mail once the order is shipped.
What if I want to buy more than 1 or 2 items?
Place 1-2 pieces into your shopping cart, complete your order, and start shopping again.
We apologize for this inconvenience, but it is impossible to predict how large an item will be once it is double-bubble wrapped, or how it will fit inside a box in relation to the other piece in the order. We decided to settle on one large-sized box, to allow sufficient air space around each piece and limit the potential for damage.
What is the policy on Refunds and Exchanges?
No refunds or exchanges. Please open and inspect your order as soon as possible upon receipt, and report any breakage to me right away. I will replace any damaged work, at no additional cost, provided the piece is still available. If it is not available, I will issue a refund via PayPal or Stripe.com, depending on what payment method you used. *Please provide me with a digital photo of the broken pottery AND the packing material.
What method of payment can I use?
We accept PayPal and all major credit cards with Stripe.com at this time.
I see "Local Pickup" as an option. What does that mean?
Certain items such as holiday Jack ‘O Lanterns or Ghost Luminaries or Christmas Snowmen are so large that the cost to ship them would be greater than the cost of the item.
We live in Santa Barbara, California. If you are able to pick up any item (not just holiday pieces) at our studio, you can save yourself the cost of postage. We can arrange for local pickup by e mail communication.
Are your pots dishwasher, microwave, oven and food safe?
Absolutely yes! We do not use any glazes that are not food safe.
We fire our work in our kilns using porcelain, white stoneware, and occasionally dark brown clay to cone 10 (HOT). It is safe to put into the dishwasher, microwave, or oven (bake ware).
The only thing we would NOT recommend is taking a piece from the freezer and putting into a hot oven or microwave. It’s the same jolt we feel when we jump into a freezing cold swimming pool. It doesn’t feel good, and clay doesn’t like it any better than we do.
Can I provide feedback, ask questions or make suggestions?
Absolutely, YES! PLEASE! We want you to love our pots as much as we love making them. If you would like more details about a pot, please ask.
If you find any part of our website that is difficult to navigate, please let us know so we can fix it! Just use the contact us page on the website.
Do we take custom orders?
Just about everything we make is a one-of-a-kind piece. Occasionally, if we are especially happy with the way something turns out, we might be inspired to make another, but there are no guarantees that they will turn out exactly alike. Pottery is not an exact science and the serendipitous (occurring or discovered by chance in a happy or beneficial way) aspect of opening a kiln is part of what really excites us!
So, no, we do not take custom orders.
What is our creative process?
We are not production potters. We make only what we like to make. Our inspiration might come from a trip to Hawaii, or a picture in a magazine. Sometimes ideas just pop into our heads in the middle of the night! The only thing that is consistent is our attention to detail and quality of work. We do NOT sell any items on our website that do not meet our own standards of perfection.
Do we ever have sales?
Sometimes, a pot is what we call a “9 out of 10”. It may be that the glaze ran just a tiny bit at the bottom and needed to be ground to smooth it out. It may have a crack so small on the underside of the lid of a covered jar that you practically need a magnifying glass to see it. Do these “flaws” affect the function or the aesthetics of the piece? Not really. You might have to search like Sherlock Holmes to find the flaw. Still, they are not perfect, and we do not feel right about marketing them as such.
Therefore, we have a 9/10 category, where pieces that are not quite perfect are discounted. We photograph the little flaw, so you will know exactly what to look for.